Wan PKR Privacy Policy – How We Protect Your Personal Data

Introduction

This Privacy Policy describes how wan pkr ("the Platform", "we", "us") collects, processes, stores and protects the personal information of players who register accounts, visit the wanpkr.im website or use any of our services including sports betting, casino games, poker, slots, fishing games, Andar Bahar and esports betting.

Wan pkr is committed to handling your personal data with care, honesty and full transparency. We collect only what we genuinely need to provide you with a safe, functional betting and gaming experience in PKR. We do not collect information for the sake of it, we do not sell your data to advertisers and we do not build advertising profiles based on your activity on the platform.

By creating and using a wan pkr account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we process personal data as described here, please do not create an account. If you have any questions at any point, reach us directly at support@wanpkr.im — we are available 24 hours a day, 7 days a week in both English and Urdu.

Data We Collect

Wan pkr collects personal data in two main categories: information you provide directly and information generated automatically through your use of the platform. Here is a full breakdown:

We do not collect sensitive personal information such as religious beliefs, political opinions, biometric data or medical records. The only sensitive category we may touch is identity verification documents, which are collected solely for compliance with financial regulations and are not retained longer than necessary.

How We Collect Your Data

Wan pkr collects your data through the following channels:

• Account Registration: When you sign up on wan pkr, you provide your name, mobile number, date of birth and password directly. This data is used to create and secure your account.
• Platform Use: Every time you place a bet, spin a slot, join a poker table or play a fishing game, our servers record the session data, outcome and any associated financial transaction automatically.
• Deposits and Withdrawals: When you deposit or withdraw PKR through Easypaisa, JazzCash, NayaPay, SadaPay or bank transfer, we receive a transaction reference and amount from the payment processor. We do not receive or store full wallet PINs or bank passwords.
• Customer Support: When you contact wan pkr through live chat or email, we retain the conversation content to resolve your issue and improve our support quality over time.
• Device and Browser Data: Standard web server logs automatically capture your IP address, browser type, device model and session timestamps each time you access wan pkr. This is used for security monitoring and fraud detection.
• Cookies: Wan pkr uses cookies on its website. See Section 7 for full details on what cookies are used and how to manage them.

How We Use Your Data

Wan pkr uses your personal data for the following purposes, and nothing beyond them:

• Account management: To create, maintain and secure your wan pkr account, including verifying your identity and ensuring you meet the 18+ age requirement.
• Processing transactions: To process your PKR deposits, bet settlements and withdrawal requests to Easypaisa, JazzCash or your registered bank account.
• Customer support: To respond to your queries, resolve disputes, investigate account issues and provide assistance in English and Urdu through our 24/7 support team.
• Fraud prevention and security: To detect unusual account activity, prevent unauthorised access, identify multi-accounting and protect against financial crime.
• Responsible gaming: To monitor your gaming patterns and, where necessary, alert you or take protective action in line with our responsible gaming commitments. See the Responsible Gaming page for more detail.
• Legal and regulatory compliance: To fulfil record-keeping obligations required by applicable financial and anti-money-laundering regulations.
• Platform improvement: Aggregate, anonymised usage data helps us identify which features work well and which need improvement. This data is never linked back to individual player identities.
• Marketing communications (opt-in only): If you have opted in to receiving promotional messages, we may send you information about new promotions, bonuses and platform features via the mobile number or email registered to your wan pkr account. You can opt out at any time by contacting support@wanpkr.im.

Data Sharing

Wan pkr does not sell your personal data. We share it only in the following limited, necessary circumstances:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and partner banks receive only the transaction data required to process your deposit or withdrawal — typically your registered account number and transaction amount. They do not receive your full betting history or other account data.
• Game technology providers: Third-party game studios and live casino operators receive anonymised session tokens to deliver game content. They do not receive your real name, mobile number or financial information.
• Regulatory authorities: If required by applicable law or a formal request from a government regulatory body, wan pkr may be obligated to share specific account records. We will notify you of any such disclosure unless legally prohibited from doing so.
• Security and fraud prevention partners: We may share limited technical data (IP address, device fingerprint) with specialist fraud detection services to protect the platform and all players on it.
• Business transitions: In the event of a merger, acquisition or sale of platform assets, your data may be transferred to the successor entity. We will notify you of any such transition and your rights in relation to it before it occurs.

In every case where data is shared, we ensure that the receiving party is bound by confidentiality obligations and uses the data only for the specified purpose. We do not share data with advertising networks, social media platforms or data brokers.

Payment Data

Payment security is one of the most important aspects of the wan pkr privacy commitment, particularly given that all transactions involve real PKR moving through Pakistani payment systems. Here is how we handle it:

• Wan pkr does not store full Easypaisa or JazzCash wallet PINs, full card numbers or internet banking passwords at any point. Payment authentication takes place through the payment provider's own secure interface.
• When you make a deposit, wan pkr receives a transaction reference ID and amount from the payment provider. This reference is linked to your account record for reconciliation and support purposes.
• For withdrawals, we store your registered withdrawal account reference (mobile wallet number or bank account number, masked in our system) in order to process your payout and maintain a transaction audit trail.
• All payment transaction records are retained for a minimum of five years in line with financial record-keeping regulations applicable to payment platform operators. After this retention period, records are securely deleted.
• If you contact support about a payment issue, our agents can view the transaction reference and status on your account. They cannot view your wallet PIN, card number or bank login credentials — those details are never accessible to wan pkr staff.

Cookies

Wan pkr uses cookies — small text files stored on your device — to make the platform work correctly and to improve your experience. Here is a breakdown of the cookie types we use:

Essential cookies cannot be disabled as they are required for the platform to function. Functional and analytics cookies can be managed through your browser settings. Clearing cookies will log you out of your wan pkr account and reset your preferences.

Data Retention

Wan pkr retains your personal data only for as long as it is genuinely needed. Retention periods vary by data type:

• Account data (name, contact details, age verification): Retained for the lifetime of your account and for three years after account closure, to handle any late disputes or regulatory enquiries.
• Transaction records (deposit, withdrawal, bet history): Retained for five years after the transaction date in line with applicable financial record-keeping requirements.
• Identity verification documents (CNIC scan, selfie): Retained for the verification review period and then for three years after your account closes. Earlier deletion is available on written request, subject to regulatory obligations.
• Support communications (chat transcripts, emails): Retained for two years after the conversation closes, to handle follow-up queries and quality review.
• Device and technical logs: Retained for 12 months, then automatically purged from active systems. Anonymised aggregate patterns may be retained longer for security modelling.
• Marketing preferences: Retained until you opt out. Opt-out records are kept indefinitely to ensure we do not inadvertently contact you again.

After the applicable retention period expires, data is securely deleted from wan pkr systems using methods that prevent recovery. You can request early deletion by contacting support@wanpkr.im, subject to any legal obligations that require us to retain specific records.

Security Measures

Wan pkr implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration or destruction. The core measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the wan pkr servers. This is the same encryption standard used by major Pakistani banks.
• Encrypted storage for sensitive data fields including identity documents and payment references. Data at rest is encrypted using AES-256 standards.
• Role-based access control: Wan pkr staff can only access data that is directly relevant to their job function. A customer support agent cannot access full payment records; a payments analyst cannot read support chat history.
• Two-factor authentication is available for player accounts and is mandatory for all internal staff accounts accessing production systems.
• Continuous security monitoring: Automated systems monitor for unusual access patterns, failed login attempts and suspicious transaction behaviour around the clock.
• Regular security audits: Third-party security professionals conduct penetration testing and vulnerability assessments on the wan pkr platform on a scheduled basis.
• Incident response plan: In the event of a data security incident, wan pkr has a documented response procedure that includes notifying affected players within 72 hours of becoming aware of a breach that puts their personal data at risk.

Your Rights Over Your Data

As a wan pkr player, you have the following rights over your personal data. To exercise any of them, contact support@wanpkr.im with your account details and the specific request. We will respond within 5 business days.

Minors

Wan pkr is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted during registration and, where necessary, through document verification before a first withdrawal.

If wan pkr becomes aware that a player under the age of 18 has created an account, the account will be immediately closed, any balance held will be reviewed and, if the funds represent real deposits rather than bonus credits, the deposit amount will be returned to the originating payment method. No winnings will be paid to accounts found to belong to underage players.

If you are a parent or guardian and believe your child has registered an account on wan pkr, contact support@wanpkr.im immediately with relevant details and we will act promptly to close the account and return any deposits.

Third-Party Links

The wan pkr platform may contain links to third-party websites or services — for example, payment provider websites. This Privacy Policy applies only to the wan pkr platform and does not cover any third-party site or service. When you click a link to a third-party website, their own privacy policy applies and wan pkr has no control over how they handle your data.

We recommend reviewing the privacy policy of any external site before providing personal information on it. If you have concerns about a third-party service connected to wan pkr transactions, contact support@wanpkr.im for guidance.

Changes to This Policy

Wan pkr may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the services we offer. When material changes are made, we will notify registered players via the mobile number or email address on their account at least 7 days before the changes take effect.

The effective date at the top of this page reflects the most recent update. If you continue to use wan pkr after the effective date of an updated Privacy Policy, you are deemed to have accepted the updated terms. If you disagree with a change, you should close your account before the effective date.

Minor updates — such as clarifications that do not change the substance of how your data is processed — may be made without advance notice. All versions of the policy are archived and available on request from support@wanpkr.im.

Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights or wish to raise a concern about how wan pkr handles your personal data, contact us through any of the following channels:

• Email: support@wanpkr.im — responses within 3 hours during business hours, 24-hour maximum at all times
• Live Chat: Available on the wan pkr platform at all hours, 7 days a week
• Languages: Both English and Urdu supported

For questions specifically about our responsible gaming tools — including self-exclusion, deposit limits and session controls — visit the Responsible Gaming page. For information about your account rights in general, see the Terms and Conditions. Common account and privacy questions are answered on the FAQ page.